FAQ

Common Questions

When can I reach someone to speak about an order?

Catering office hours are Monday-Friday, 9:00 am – 4:00 pm, and closed on Stat Holidays. Orders can be placed online within 72 hours’ notice of pick-up. Subject to change depending on availability and inventory.

My order is "On-Hold," what does that mean?

Do not fret! A status of "on-hold" means that your order has been placed, and a pre-authorization for your cart total has been processed on the card number you checked out with. Please do not think we don't have your order. If for some reason you did not receive an "on-hold" email from us, please contact us immediately at 416-921-2714 x904.

Do you have a cancellation fee?

If you wish to cancel and order, you may do so by giving us a call directly at 416-921-2714 x904. You may also email us at catering@summerhillmarket.com with your order number and desired request. HOLIDAY UPDATE: Cancelling a catering order? All orders cancelled with less than 72 hours' notice are subject to a 50% cancellation fee. All same-day cancellations are subject to the discretion of Summerhill Market on a case-by-case basis.

I have a question about my catering order

The orders@summerhillmarket.com email is no longer operational. For catering-related inquiries please contact catering@summerhillmarket.com. For any other online or floral inquiries and/or orders please contact info@summerhillmarket.com. Catering orders are only confirmed once the full payment has been processed.

Can I order catering for delivery?

All catering orders are pickup-only at this point in time. We do not offer full-service catering (i.e. Customized menu planning via phone; On-site chefs, servers or bartenders; Accommodations for dietary restrictions; Menu substitutions etc.)

Can I Pick Up From Any Store Location?

Yes! Simply select your desired pickup location on checkout (Rosedale, Annex, Forest Hill, and Sherwood are currently available).

I am looking for a birthday cake!

Feel free to check out online with one of the many cakes we make in house or supply in-store. If you are looking for a special birthday message, cake writing, or something larger & a little more custom--please call our pastry counter directly at 416-921-2714 x219.

What time can I pickup my catering order

Your orders can be picked up between 11am till 8pm throughout the year, except the holidays. HOLIDAY UPDATE : Store hours will change during the holidays. Make sure to pickup your catering orders during the store operating hours. December 24th - 8am to 5pm, December 25th - 9am to 1pm, December 26th - 10am to 6pm, December 31st - 8am to 6pm, January 1st - 10am - 6pm

Can I customize or substitute my Holiday catering order?

We do not accept any customizations or substitutions during the holiday period.

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